The following are frequently asked questions regarding our services and rentals. If you have any questions that are not listed, please contact a sales associate. Our knowledgeable staff will be happy to assist you about storage and our services regarding moving to Houston.

How long is the lease?
The rental agreement is for a month term. The lease starts on the day you rent the space. Rent is due each month on that date thereafter. The lease renews itself each month unless you give a 10 day move-out notice.

Need your space long term?
Rent your space for 6 or 12 months and receive a monthly discount when paying in advance!

Do you have insurance available on stored goods?
Yes, we offer inexpensive storage insurance that can be purchased at anytime during your stay. You will pay the insurance premium along with your rental payment each month. The insurance company specializes in storage insurance and rate plans are based on the value of the stored items. Coverage amounts range from $2,000 to $20,000 and premiums start at $8.00 a month. You are not required to obtain insurance through this company. For more details on insurance click here or contact a sales associate.

When I decide to move out, what kind of notice is needed?
The rental agreement requires at least a 10 day written notice. It is best to give your notice one month prior to the move-out date. A move-out form, issued to renters at the beginning of their lease, should be filled out, signed by the renter on the lease agreement and faxed or mailed to the property manager. A move-out form can also be printed from our website.

Do I need my own lock?
Though our spaces are individually alarmed and monitored, we require renters to use a lock. Locks can be purchased at all store locations. Some properties provide customers with a cylinder lock at the time of move in. The cylinder locks are the highest security lock available. If you are going to bring your own lock, please have it with you when you sign your lease.

Besides the monthly rent, are there any additional up-front costs?
Each space requires a refundable deposit based upon the unit size. The deposit is refunded to you as long as you give the required 10-day notice and leave the storage space in the condition it was rented. Cylinder locks and keys must also be returned (if applicable). We also charge a one-time administrative fee of $15 payable at the time of move in. At Amazing Spaces we pride ourselves on being cost effective and we make every effort to keep additional fees to a minimum.

How can I make my monthly payment?
Amazing Spaces offers several payment options. Each customer is sent either an e-mailed invoice or mailed invoice at no additional charge. You can mail back a check payment like any other bill, make the payment online at our website, or payments can also be made in person at our store locations during business hours. If it is after office hours each location has a drop box that payments may be left in or you can pay online anytime. You can also choose to sign up for our monthly credit card debiting service and have your monthly rent automatically charged to your credit card.

When can I have access to my space?
All of our properties have extended access hours for the convenience of our Houston public storage customers. The gate hours for all properties are 6 AM to 11 PM, seven days a week, 365 days a year.

Where can I find forms?
Several of our forms are now available online for the convenience of our customers. Print out the form you need and then e-mail, fax or mail it to your rental space store location. For your protection, all forms must be signed by the customer who signed the rental agreement. If you have signed an online account management agreement you can make several of these changes by logging on to our customer support section of our website.

• Change Address or Phone Information
  
• Move Out Form
  
• Grant Access to Space for 3rd Party
  
• Reoccurring Credit Card Charge/Online Acct. Mgmt. Form