Self-Storage Frequently Asked Questions
The following are frequently asked questions regarding our services and rentals.
If you have any questions that are not listed, please contact a sales associate. Our knowledgeable staff will be happy to assist you about storage and our services regarding moving to Houston.
The rental agreement is for a month term. The lease starts on the day you rent the space. Rent is due each month on that date thereafter. The lease renews itself each month unless you give a 10 day move-out notice.
Yes, for your convenience, we sell a wide range of boxes and moving supplies in our onsite retail center at all of our locations. To meet all of your moving needs, we also offer Penske moving truck rentals for one-way and local moves. Learn more about the moving supplies we offer.
Rent your space for 6 or 12 months and receive a monthly discount when paying in advance!
Please note that it is a policy of ours to require each customer to have insurance. In most cases, if you have home owners insurance, this will also cover your storage unit. To meet our policy, please bring in or email a copy of your home owner’s insurance to your location within 30 days of move in.
If you do not have home owner’s insurance, we offer an inexpensive Customer Protection Plan that can be purchased at all of our locations. If you choose to purchase the Customer Protection Plan through Amazing Spaces, you will pay the insurance premium along with your rental payment each month. Please read more about the details of our Customer Protection Plan here or contact a sales associate.
The rental agreement requires at least a 10 day written notice prior to your anniversary date (the date your lease was initiated and when it automatically renews); however, it is best to give your notice one month prior to the move-out date. The move-out form, issued to renters at the beginning of their lease, should be filled out, signed by the renter on the lease agreement, and emailed to your property manager. The move out form can also be found here.
Though our spaces are individually alarmed and monitored, we require renters to use a lock. Customers are provided with either a disc or cylinder lock at the time of move in. Cylinder locks are the highest security lock available. You do not need your own lock, though you may use an additional lock at some properties if you wish.
Each space requires a refundable deposit based upon the unit size. The deposit is refunded to you as long as you give the required 10-day notice and leave the storage space in the condition it was rented. Cylinder locks and keys must also be returned. We also charge a one-time administrative fee of $15 due at the time of move in. At Amazing Spaces we pride ourselves on being cost effective, and we make every effort to keep additional fees to a minimum.
Amazing Spaces offers several payment options. Each customer is sent either an e-mailed invoice or mailed invoice at no additional charge. You can mail back a check payment like any other bill, make the payment online here, or payments can also be made in person at our store locations during business hours. If it is after office hours each location has a drop box that payments may be left in or you can pay online anytime. You can also choose to sign up for our monthly credit card debiting service and have your monthly rent automatically charged to your credit card.
All Amazing Spaces properties have extended access hours for the convenience of our customers. The gate hours for all properties are 6 AM to 11 PM, seven days a week, 365 days a year. Wine storage customers can gain access during store hours 9 AM to 6 PM M-F, 9 AM to 5 PM on Saturday, and 12 PM to 4 PM on Sunday. For more information about our secure limited access gates, click here.
Several of our forms are now available online for the convenience of our customers. Print out the form you need and then e-mail, fax or mail it to your rental space store location. For your protection, all forms must be signed by the customer who signed the rental agreement. If you are a current customer and have signed an online account management agreement, you can make several of these changes online by logging on to the customer account management page of our website.
Here are many of our forms for your convenience:
- Change Address or Phone Information
- Move Out Notice
- Grant Access to Unit for 3rd Party
- Reoccurring Credit Card Charge/Online Acct. Mgmt. Form
Please go to our career page to learn what positions are available and how to apply.